Last updated: September 05, 2025
This Shipping and Refund Policy (“Policy”) applies to all purchases made through the website upsenseexport.com operated by Upsense Exports (“we”, “us”, or “our”). As an export-oriented firm, we cater to international clients and our terms are designed to ensure clarity and fairness in trade practices.
Shipping Policy
1. Processing Time
All orders are processed within 7–15 business days unless otherwise specified in the product listing. Orders are not shipped or delivered on weekends or public holidays.
2. International Shipping
We ship globally using reliable international courier and logistics partners. Delivery times may vary depending on the destination country, customs clearance procedures, and local regulations. Typically, delivery is completed within 15–30 business days from the date of dispatch.
3. Customs, Duties, and Taxes
All international shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the buyer. Upsense Exports is not responsible for delays or additional costs caused by customs clearance.
4. Shipping Confirmation and Tracking
You will receive a shipping confirmation email containing tracking details once your order has been dispatched. Tracking information may take up to 48 hours to become active.
5. Damages During Transit
Upsense Exports takes utmost care in packaging products securely. However, we are not liable for products damaged or lost during international transit. In case of damage, please contact the shipping carrier directly and also notify us at contactus@upsenseexport.com within 48 hours of delivery with photographs of the damaged items.
Refund and Return Policy
As an export-oriented business, Upsense Exports does not accept returns for any products once they have been shipped internationally. This policy is due to the complexities of cross-border trade, customs regulations, and product handling. Customers are therefore advised to carefully review product details and confirm orders before purchase.
1. Eligibility for Returns
Due to the nature of international trade, returns are generally not accepted unless:
– The product received is materially different from the order placed.
– The product is defective or damaged upon receipt (subject to proof of damage).
Requests for returns must be submitted within 7 days of receiving the order.
2. Non-Returnable Items
The following items are non-returnable:
– Customized or personalized products.
– Perishable goods.
– Clearance or discounted items.
3. Refunds
If your return is approved, we will initiate a refund to your original payment method. Refunds may take 10–15 business days to reflect, depending on your bank or payment provider.
4. Return Shipping Costs
Buyers are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped). All return shipments must be sent with proper tracking details shared with us.
5. Order Cancellations
Order cancellations will only be accepted within 24 hours of placing the order. Once the order has been processed or dispatched, cancellations are not possible.
Quality Assurance & Inspection Policy
At Upsense Exports, we follow strict quality assurance measures to ensure that all goods meet international standards before shipment. Each product is carefully inspected for quality, accuracy, and compliance with the specifications provided in the purchase order.
Independent pre-shipment inspections by third-party agencies may also be arranged at the buyer’s request and expense. Once the goods are shipped and leave Indian customs, we are no longer responsible for product handling, storage, or damage caused during international transit.
This strict inspection process ensures that our ‘No Return Policy’ is fair, transparent, and aligned with global export trade practices.
Dispute Resolution
Any disputes arising under this Policy shall be governed by the laws of India and subject to the jurisdiction of the courts in Kolkata, India.
Contact Us
For questions about this Shipping and Refund Policy, please contact us at:
Upsense Exports
8/1 Lal Bazar Street
Kolkata, India
Email: contactus@upsenseexport.com